Runvia

Support

Questions about Runvia? Start here, or get in touch and we will help.

Contact us

Email us in English or Turkish. We usually reply within 2 working days.

In the app: Settings › About › Contact.

Email support

Frequently asked questions

When will Runvia be available?

Runvia is coming soon to the App Store for iPhone and Apple Watch. This site will link to the App Store as soon as it launches.

Can I record walks and rides too?

Yes. Besides runs, Runvia records walks, bike rides and treadmill workouts.

Do I need an Apple Watch?

No. You can record runs with just your iPhone, or with Apple Watch on its own.

Is Runvia free?

Yes. Recording workouts, your history, Apple Health, Apple Watch, exports and Runvia Social are free. Runvia Pro is an optional subscription that adds extra features.

What does Runvia Pro include?

Pro adds structured interval workouts and a ghost pacer to run against.

What is New Ground?

Runvia divides the map into squares. Every run charts the squares you pass through, and squares you have never run before count as new ground, so you can see how much of your area you have explored.

Who can see my runs?

Only what you choose to post. Before you post, the start and finish of your route are hidden by default, and anything inside your privacy zones is removed. You choose whether to show your trace and your new squares count, and heart rate, calories, splits and notes are never posted.

Can I use miles or kilometers?

Yes. Runvia works in both miles and kilometers.

Which languages does Runvia support?

Runvia is available in 16 languages: English, Turkish, Spanish, German, French, Portuguese (Brazil), Italian, Japanese, Korean, Simplified Chinese, Russian, Arabic, Dutch, Swedish, Polish and Hindi.

Account, subscription and data

How do I cancel Runvia Pro?

In the app, go to Settings › Runvia Pro › Manage Subscription, or in your iPhone's Settings › [your name] › Subscriptions. Cancel at least 24 hours before the renewal date. Deleting the app does not cancel a subscription.

How do I get a refund?

Purchases are handled by Apple. You can request a refund at reportaproblem.apple.com.

I have a new iPhone. How do I get Pro back?

Go to Settings › Runvia Pro › Restore Purchases, signed in with the same Apple Account.

How do I delete my data?

To delete only your public Social profile and posts, go to Settings › Social › Delete Social Profile. To delete everything Runvia stored, go to Settings › Data › Delete Account. Workouts already saved to Apple Health stay there; you can delete them in the Health app.

How do I report a post, comment, profile or crew?

Tap its ⋯ menu and choose Report. You can also block the person from the same menu. To report illegal content without the app, email us (see the Terms of Use, section 5).

My account was suspended. Why?

Email us. We will tell you the reason, and a person will review your appeal.

Runvia doesn't record my location, steps or heart rate.

Check iOS Settings › Privacy & Security › Location Services (Runvia: While Using the App), Motion & Fitness, and Health › Data Access & Devices › Runvia.